Privacy Policy

Last Updated: October 26, 2025

            ⚠️ IMPORTANT: VideoChatCouple respects your privacy. We don't sell your data, don't track your conversations, and don't record your videos. Read this policy to understand how we protect your information.
        

1. Information We Collect

1.1 Information You Provide Voluntarily

No registration required: We don't ask for name, email, or password
Reports: If you report a user, we collect the reason for the report
Feedback: If you contact us, we collect the message content

1.2 Information Collected Automatically

IP Address: For security and abuse prevention (anonymized after 30 days)
User Agent: Browser and device used (for technical compatibility)
Connection Timestamp: Start/end time of chat (for aggregate statistics)
WebRTC Technical Data: Connection quality, codecs used (to improve service)
Technical Cookies: Only for site functionality (no advertising tracking)

1.3 What We DON'T Collect

❌ Video or audio from chats: Conversations are peer-to-peer, don't pass through our servers
❌ Text messages: We don't save chat content
❌ Personal identifying data: Name, surname, email, phone
❌ Chat history: We don't track who you talked to

2. How We Use Information

2.1 Purpose of Processing

Provide service: Connect users randomly for video chat
Security: Prevent abuse, spam, and inappropriate behavior
Moderation: AI system to detect explicit content (real-time, no storage)
Technical improvement: Analyze performance and compatibility
Aggregate statistics: Number of users online, average chat duration (anonymous data)

2.2 Legal Basis (GDPR)

Consent: By using the site, you consent to necessary data processing
Legitimate interest: Security, fraud prevention, service improvement
Legal obligation: IP retention for law enforcement requests (if legally required)

3. Data Sharing with Third Parties

3.1 We DON'T Sell Your Data

We do not sell, rent, or trade your personal data with third parties for commercial purposes.

3.2 Limited Sharing

Hosting providers: Secure servers for site operation (encrypted data)
TURN servers: For peer-to-peer connections (only technical metadata, no content)
Law enforcement: Only if legally required (e.g., criminal investigations)

4. Data Security

4.1 Technical Measures

TLS/SSL Encryption: All communications are encrypted (HTTPS)
WebRTC Encryption: Video/audio encrypted end-to-end (DTLS-SRTP)
Firewall & DDoS Protection: Servers protected from attacks
IP Anonymization: After 30 days, IPs are anonymized

4.2 Organizational Measures

Data access limited to authorized personnel
Regular security audits
Data retention policy (automatic deletion of old data)

5. Your Rights (GDPR)

In accordance with GDPR (EU Regulation 2016/679), you have the following rights:

Right of access: Request a copy of your data
Right to rectification: Correct inaccurate data
Right to erasure: Request deletion of your data ("right to be forgotten")
Right to restriction: Limit processing of your data
Right to object: Object to processing for legitimate interest
Right to portability: Receive your data in readable format
Right to lodge complaint: File complaint with Data Protection Authority

To exercise your rights: Contact us at privacy@videochatcouple.com

6. Cookies and Similar Technologies

6.1 Technical Cookies (Necessary)

Session ID: To maintain active connection
User preferences: Audio/video settings
Security: CSRF and attack prevention

6.2 Analytics Cookies (Optional)

Google Analytics: Anonymous usage statistics (if you consent)
You can disable analytics cookies from browser settings

6.3 NO Advertising Cookies

We don't use profiling or third-party advertising tracking cookies.

7. Data Retention

Session data: Deleted immediately at end of chat
IP Address: Retained for 30 days, then anonymized
Technical logs: Retained for 90 days for debugging and security
Abuse reports: Retained for 12 months for moderation
Permanent bans: IP/fingerprint retained indefinitely for security

8. Minors

            ⚠️ IMPORTANT: The service is reserved for users 18+. We don't knowingly collect data from minors. If we discover a minor has used the service, we immediately delete their data and block access.
        

If you're a parent and discover your child used the service, contact us immediately.

9. International Transfers

Our servers are located in the European Union. If you access from outside the EU, your data may be transferred to the EU, where we apply the same GDPR protections.

10. Changes to Privacy Policy

We may update this policy periodically. Substantial changes will be notified via:

Banner on the website
Update of "Last Updated" date

By continuing to use the service after changes, you accept the new policy.

11. Contact

Data Controller: VideoChatCouple

Email: privacy@videochatcouple.com

Support: support@videochatcouple.com

← Back to Home